HYDRA Returns, Guarantee & Limited Warranty Policy
At HYDRA, we want you to feel confident in your purchase. This policy explains our 30 Day Guarantee, change of mind returns, and 2 Year Limited Warranty for customers in the United States.
This policy is in addition to any rights you may have under applicable federal, state, or local consumer protection laws.
1. 30 Day Guarantee
You may contact us within 30 days of delivery if HYDRA is not right for you and you would like to request a return.
To be eligible, the product must be returned in good condition, with all original parts and packaging where possible.
Returns must be requested within 30 days of the delivery date.
2. Change of Mind Returns
For change of mind returns, please contact us within 30 days of delivery.
Unless required by applicable law, return shipping costs for change of mind returns are the responsibility of the customer.
Original shipping charges are non-refundable unless required by applicable law.
We reserve the right to decline returns that are damaged, incomplete, missing parts, used in an unreasonable manner, or not returned in reasonable condition.
Refunds will be processed to the original payment method once the returned item has been received and inspected.
3. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible with your order number and clear photos or video of the issue.
Where required by applicable law, we will provide an appropriate remedy, which may include a repair, replacement, refund, or other suitable resolution depending on the nature of the issue.
Please do not dispose of the product or packaging before contacting us, as we may need photos, video, or return of the item to assess the issue.
4. 2 Year Limited Warranty
HYDRA products are covered by a 2 Year Limited Warranty from the date of purchase against manufacturing faults and defects in materials or workmanship under normal residential use.
This Limited Warranty applies only to the original purchaser and requires proof of purchase.
What the Limited Warranty Covers
This Limited Warranty covers:
manufacturing faults
defects in materials
defects in workmanship
product failure caused by a covered manufacturing defect under normal residential use
What the Limited Warranty Does Not Cover
This Limited Warranty does not cover:
normal wear and tear
cosmetic wear or minor surface marks
accidental damage
misuse or abuse
incorrect installation
improper maintenance
unauthorised modifications or repairs
failure to follow installation or care instructions
failure to replace filters as recommended
issues caused by plumbing conditions, water pressure, mineral build-up, sediment, or water quality
damage caused by harsh cleaning products, chemicals, or abrasive materials
dissatisfaction based on personal preference
skin, scalp, or hair responses, which can vary between individuals
commercial, rental, or non-residential use unless approved by HYDRA in writing
How to Make a Warranty Claim
To make a warranty claim, please contact us with:
your order number or proof of purchase
a description of the issue
clear photos or video showing the problem
any other information reasonably requested to assess the claim
We may request additional information, troubleshooting steps, photos, video, or return of the product to help assess the claim.
Warranty Remedies
If your warranty claim is approved, HYDRA may, at its discretion and where appropriate, repair the product, replace the product, provide replacement parts, issue a refund, or provide another suitable remedy.
Replacement products or parts do not restart the warranty period. The original warranty period continues from the original date of purchase, unless otherwise required by applicable law.
Warranty Limitations
To the maximum extent permitted by applicable law, this Limited Warranty does not cover plumber fees, installation costs, removal costs, reinstallation costs, water damage, property damage, loss of use, lost profits, or any indirect, incidental, special, or consequential loss.
Some states do not allow limitations or exclusions of certain damages, so some of the above limitations may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
5. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under applicable federal, state, or local consumer protection laws.
6. Contact Us
For returns, guarantee requests, or warranty claims, please contact us at:
info@thehydrafilter.com
Please include your order number and any relevant photos or video so we can assist as quickly as possible.
