1. Overview
This website is operated by Hydra (“we”, “us”, “our”). By visiting our website or purchasing from us, you engage in our services and agree to these Terms & Conditions (“Terms”).
These Terms apply to all users of the site, including visitors, customers, browsers, and contributors.
Please read these Terms carefully. If you do not agree, you must discontinue use of the website immediately.
Our store is hosted on Shopify, which provides our secure e-commerce platform.
2. Online Store Terms
By using this website, you confirm that:
- You are at least the age of majority in your jurisdiction, or
- You have permission from a legal guardian to use the site
You agree not to:
- Use our products for any illegal or unauthorised purpose
- Violate any laws in your jurisdiction
- Upload or transmit viruses, malicious code, or harmful software
Any breach of these Terms may result in immediate termination of access.
3. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that:
- Content you submit (excluding payment information) may be transferred unencrypted across networks
- Payment details are encrypted by Shopify and are never accessible to us
You agree not to reproduce, duplicate, sell, resell, or exploit any part of the Service without written permission.
4. Accuracy, Completeness & Timeliness of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated.
All content is provided for general information only and should not be relied upon as the sole basis for decision-making.
We reserve the right to modify content at any time without obligation to update it.
5. Modifications to Products, Pricing & Services
- Prices may change without notice
- We may modify, suspend, or discontinue products, features, or services at any time without liability
6. Products & Services
Some products may be available exclusively online and in limited quantities.
We make every effort to accurately display colours, finishes, and materials. However, we cannot guarantee exact accuracy due to screen differences.
We reserve the right to limit sales:
- By region
- By order quantity
- By customer account
Product descriptions and pricing are subject to change at our discretion.
We do not guarantee specific outcomes, including individual water pressure preferences or skin and hair results, as these may vary.
Returns, guarantees, and warranty claims are subject to our Returns & Warranty Policy.
7. Order Accuracy, Billing & Account Information
We reserve the right to refuse or cancel orders due to:
- Suspected fraud
- Incorrect pricing or information
- Stock availability
- Duplicate orders
- Bulk purchasing or reseller activity
You agree to provide accurate and up-to-date billing, shipping, and contact details.
If an order is changed or cancelled, we may attempt to notify you using the contact details provided.
8. Shipping, Delivery & Risk of Loss
Once an order has been shipped, risk transfers to you or your nominated recipient.
We are not responsible for:
- Carrier delays
- Incorrect addresses entered at checkout
- Customs or import issues for international orders
Influencer, PR, loaned, or sample units may not include full retail packaging and are not eligible for resale.
9. Optional Tools & Third-Party Apps
We may provide access to third-party tools or integrations without monitoring or warranties.
Use of these tools is entirely at your own risk and discretion.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, accuracy, or practices of external sites and encourage you to review their terms and policies.
11. User Comments, Reviews & Submissions
By submitting content such as reviews, feedback, suggestions, or UGC, you grant Hydra a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, distribute, and display this content across any media.
You agree that submissions:
- Do not infringe the rights of others
- Are not unlawful, defamatory, abusive, or harmful
- Do not contain viruses or malicious code
We reserve the right to remove content at our discretion.
12. Personal Information
Your submission of personal information is governed by our Privacy Policy.
Please refer to our Privacy Policy for more details.
13. Errors, Inaccuracies & Omissions
Occasionally, information on the website may contain errors relating to:
- Pricing
- Product descriptions
- Availability
- Shipping timeframes
We reserve the right to correct errors or cancel orders affected by such issues.
14. Prohibited Uses
You are prohibited from using the site:
- For unlawful purposes
- To violate laws or regulations
- To infringe intellectual property
- To harass, abuse, or discriminate
- To submit false or misleading information
- To upload viruses or malicious code
- To scrape or harvest data
- To interfere with site security
Violations may result in termination of access.
15. Disclaimer of Warranties; Limitation of Liability
To the extent permitted by law, liability is limited to the replacement cost of the product purchased.
To the fullest extent permitted by law, we do not guarantee that the website or services will be uninterrupted, secure, or error-free, or that our products will meet every individual preference or expectation. Results may vary between users.
Hydra is not responsible for issues arising from incorrect installation, misuse, improper maintenance, failure to replace filters as recommended, unauthorised modifications, or external factors such as plumbing conditions, water pressure, or water quality. Skin and hair responses may vary depending on the individual.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under applicable consumer law, including the Australian Consumer Law, where such rights cannot be excluded.
16. Indemnification
You agree to indemnify and hold Hydra, including its directors, employees, suppliers, and partners, harmless from claims arising from:
- Your breach of these Terms
- Your violation of laws
- Your misuse of the website or products
17. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
18. Termination
We may terminate or suspend access to the Service at any time for violations of these Terms.
You remain responsible for all amounts due up to the date of termination.
19. Entire Agreement
These Terms constitute the entire agreement between you and Hydra and supersede any prior agreements or communications.
20. Governing Law
These Terms are governed by the laws of Australia.
If you access the site from outside Australia, you are responsible for complying with local laws.
21. Changes to These Terms
We may update these Terms at any time.
Continued use of the website constitutes acceptance of the updated Terms.
22. Contact Information
For questions about these Terms, contact:
Hydra
Email: info@thehydrafilter.com
